Privacy Policy

• Full name and business name
• Email address and phone number
• Business address and location
• Service enquiry details and messages
• Login credentials and account access information (provided for service delivery)
• Brand assets, images, and content supplied for project work
• Payment and billing information (processed via Square or Stripe)

• IP address and browser type (via standard server logs)
• Essential cookie and session data (see Section 8)

• Data from platforms you connect to our services (Google Business Profile, Meta, etc.)
• Analytics data from connected tools
• Customer contact data provided by the Client for automation services (e.g. SMS or email campaigns)

Our website is hosted by a third-party provider that receives and processes contact form submissions before forwarding them to us. This provider may log visitor data including IP addresses and page requests. Data may be stored on servers located outside Australia, including in the United States.

We use a third-party CRM and marketing automation platform to manage client contacts, communications, SMS and email workflows, appointment bookings, and service delivery. Personal information stored in this system is held on servers outside Australia. We only store data that is necessary for delivering your services.

Our invoices, billing records, and client financial information are managed through a third-party cloud accounting platform. This may include your name, business name, email address, and payment history. Data may be stored on servers outside Australia.

Our payment platforms receive billing and payment information to process transactions. Both operate under their own privacy policies and PCI-DSS security standards. Linkd Marketing does not store your card details directly.

To deliver services, we may work within your Google Business Profile, Meta Business Manager, or other third-party platforms. These providers have their own privacy policies which govern how they handle data.

We may share relevant project details with contractors or white-label partners who assist in delivering your services. They are bound by confidentiality obligations and may not use your data for any other purpose.

We may disclose information where required by law, court order, or government authority, or where necessary to protect the rights, property, or safety of Linkd Marketing, our clients, or the public.

In the event of a sale, merger, or acquisition of Linkd Marketing, your information may be transferred to the new entity. You will be notified of any such change via email.

All payment card data is processed directly by Square (for one-time payments) and Stripe (for recurring subscriptions). Linkd Marketing does not see, handle, or store your full card number, CVV, or banking credentials at any point.

We retain invoice records, transaction amounts, payment dates, and billing contact details for accounting and legal compliance purposes. These are stored securely and retained for a minimum of 7 years in accordance with Australian taxation law.

For information on how Square and Stripe handle your data, please refer to their respective privacy policies. By making a payment through these platforms, you also agree to their terms of service.

We will always send you communications that are necessary to deliver your services - invoices, service updates, support responses, and important notices. These are not marketing and cannot be opted out of while you are an active client.

We may send you marketing emails or SMS messages where you have provided consent, or where we have a legitimate interest as an existing client under the Spam Act 2003 (Cth). You can opt out at any time by clicking "Unsubscribe" in any email, replying STOP to any SMS, or contacting us at hello@linkdmarketing.com.au.

Where we manage SMS or email automation on behalf of a Client, the Client is responsible for ensuring their contact list has valid, lawful consent for those communications. Linkd Marketing will not send messages to any list that the Client cannot confirm has consented. The Client indemnifies Linkd Marketing against any claim arising from non-compliant contact lists supplied by the Client.

Cookies are small text files stored on your device when you visit our website. We keep cookie use to a minimum.

• Essential cookies - required for the website to function correctly
• We do not use analytics or marketing/tracking cookies on our website

You can disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. We do not currently display a cookie consent banner, but by continuing to use our website you consent to our use of cookies as described here.

Your data may be stored in Australia or overseas. The majority of third-party platforms and tools we use to operate our business store data on servers located in the United States, including our website hosting provider, CRM and automation platform, cloud accounting software, and payment processors. By engaging our services, you acknowledge that your information may be transferred to and stored in countries outside Australia. Where this occurs, we take reasonable steps to ensure your data receives a comparable level of protection consistent with the Australian Privacy Principles.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes password-protected systems, limited internal access, and using reputable third-party platforms with their own security certifications.

In the event of a data breach that is likely to result in serious harm to any individual, Linkd Marketing will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

When our representatives visit your business premises, we may collect your name, business name, phone number, email address, and payment details necessary to complete a sale or begin a service engagement.

Information collected in person is used for the same purposes as information collected online - to process your order, deliver services, and communicate with you about your engagement. It is entered into our secure systems and handled in accordance with this Privacy Policy.

You are never obligated to provide personal information to our in-person representatives. You may ask our representative to leave at any time and request that any information already collected be deleted by contacting hello@linkdmarketing.com.au.

If you believe Linkd Marketing has mishandled your personal information, please contact us first at hello@linkdmarketing.com.au with a description of your concern. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):